Our Refund Policy Explained Clearly
When you book a trip or experience through our marketplace, you expect flexibility and fairness. Our refund policy is designed to protect your purchase while respecting our partners. Because every booking is different, we have outlined the key rules below. However, you must read the specific terms shown at checkout for each service.
When Can You Request a Refund?
You may request a refund within 24 hours of booking, provided the departure date is at least seven days away. For example, if you book a train ticket today for next month, you have one full day to cancel for a full refund. After that window, refunds depend on the provider's cancellation policy.
However, some experiences cannot be refunded at all after booking. These include specially arranged tours, limited-capacity events, and non-transferable tickets. For example, a hot air balloon ride may have a strict no-refund rule once confirmed.
What About Last-Minute Cancellations?
If you cancel within 48 hours of the start time, refunds are generally not available. This is because the provider has already prepared for your arrival. Therefore, always check your itinerary and cancel early if your plans change.
How to Submit a Refund Request
To start a refund, log in to your account and go to the "My Bookings" section. Find the order you want to cancel and click "Request Refund." You will receive an email confirmation within minutes. Because we process requests quickly, most get resolved within five business days.
- Login to your account
- Select the booking
- Click "Request Refund"
- Wait for email confirmation
After submitting, our team reviews the request based on the policy of the provider you booked. For example, if the provider offers full refunds up to 24 hours before, you will get your money back. However, if the provider has a partial refund policy, you may receive 50% of the total cost.
Common Questions About Our Refund Policy
Many travelers ask: "What if the provider cancels my booking?" In that case, you will receive a full refund automatically. There is no need to contact us. For example, if a ferry company cancels the route, we refund everything including any service fees.
Another frequent question is about refunds for group bookings. For groups of four or more, the cancellation rules may be stricter. Therefore, always review the group policy before confirming a large reservation.
For any other questions, please contact our support team via email or live chat. We are here to help you understand every detail of our refund policy.
